Complaints Procedure
Homes for Life has a Complaints policy whereby anyone who has a complaint about the quality of service delivery they receive, can complain direct either by telephone or in writing. Whenever possible, the Company encourages tenants, customers and their representatives to solve complaints informally. Sometimes this will not be possible. This policy ensures that complaints are dealt with seriously and that any feedback received will be taken onboard to improve customer service. The full Complaints Policy can be downloaded by clicking below.
Complaints Policy